This is easily one of the best letters of complaint I have ever read. Never is he truly condescending or calling someone a complete idiot. He uses humor to point out the problems, not slander. I always tend to get fired up about things and say I will write a letter and never end up following through. I have on occasion called the 1-800 numbers posted outside restaurants when a particular employee has impressed me, but I have only once truly taken the time to write a complaint letter and I doubt it was taken seriously b/c it was about the nicest letter anyone could’ve gotten. I always chicken out, or don’t approach the subject the right way. So for anyone who’s wondering, this is my ideal version of a complain that I hope to one day be able to accomplish when the time calls for it.